Cancellation policy

Last updated Oct 18, 2026. Version 2.6.

Kovmere sells a one-time Check at $19, and two monthly subscriptions: Pro at $49/month and Agency Portfolio at $129/month (3 active client websites included, $39 per additional client website per month). Monthly plans renew on the same day each month until cancelled.

• Delivery, defined. A report usually within 20 minutes, at most 24 hours, once a measurement can actually run. A login wall, an incorrect domain, or a third-party engine outage stops a measurement from running at all; we tell you what to fix and re-run it free rather than starting the clock.
• A measurement that falls short is handled the same way every time. Requests that failed are retried once automatically during the measurement. A report is released only when at least 4 of the 5 engines are measured and at least 80% of the expected buyer-question answers are validly judged; a report below that is not published, and an initial measurement in that state is re-run automatically once and, if it still cannot complete, refunded as described below. An engine still missing from a released report can be re-run free from the report page (a weekly pulse is not re-run; the next pulse asks every engine again). A missing answer is never counted as a zero. The one refund this creates is the automatic one below.
• Google AI Overviews. Google AI Overviews may not surface for some or all sampled questions. When no overview appears, we report that state and exclude it from visibility rates; it does not trigger a rerun or refund.
• Cancel any time. Use the billing link in any receipt or in your account. Cancellation takes effect at the end of the paid period. Delivery and access continue through that date, and there is no later charge.
• No refunds, with one exception. We do not offer or provide discretionary, satisfaction-based, partial, full, or prorated refunds for a purchase or completed paid period. The one exception: if a Check, or the first reading of a new Pro or Agency Portfolio plan, cannot be measured, the payment is refunded automatically (below).
• An initial measurement that cannot complete is refunded automatically. If no required search API can run, checkout is refused before any charge. Your card is charged at checkout. If the initial measurement still cannot complete after one automatic re-run, the payment is refunded automatically. The refund goes to the original card and you are told by email; for an initial Pro or Agency Portfolio purchase the subscription is also cancelled, so nothing renews. This is the one automatic refund in this policy and it applies only to a purchase whose initial measurement never completed. An unavailable API is marked “not measured” and is not, on its own, a failed measurement.
• Later outages do not create another charge. Work we still owe you is re-run without an additional fee. If paid-period work cannot run before the next renewal, we pause that renewal’s charge or refund it until the work can run.
• External reversals remain reconcilable. Bank reversals, disputes, duplicate-charge corrections, and rights that law does not allow these terms to exclude are handled through billing support. This policy does not limit a mandatory legal right.

Questions: use Contact us or reply to a billing email.